Widerrufsrecht

At jannjunea.shop, we want customers to shop with confidence. This Return and Refund Policy explains the procedures and conditions applicable to withdrawals, returns, damaged or defective products, exchanges, order cancellations, and refunds.

Nothing in this policy excludes, restricts, or replaces any mandatory consumer rights available under German or European Union law.

1. Statutory Right of Withdrawal

Consumers generally have the right to withdraw from an online purchase contract within 14 days without providing a reason.

For an order containing a single product, the withdrawal period begins on the day on which you, or a third party designated by you other than the carrier, receives the product.

For an order containing multiple products delivered together, the withdrawal period begins when the products are received.

For multiple products ordered together but delivered separately, the withdrawal period begins when you, or a third party designated by you other than the carrier, receives the final product.

For a product delivered in several parts or pieces, the withdrawal period begins when the final part or piece is received.

2. How to Exercise the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision through a clear and unequivocal statement before the 14-day withdrawal period expires.

Please send your withdrawal notice to:

jannjunea.shop
Email: info@jannjunea.shop

Your message should include:

• Your full name

• Your order number

• The email address used when placing the order

• The products you wish to return

• The date on which the products were received

• A clear statement that you are withdrawing from the purchase contract

You are not required to provide a reason for exercising the statutory right of withdrawal.

The withdrawal deadline is met if you send your withdrawal statement before the 14-day withdrawal period expires.

3. Return Instructions

After notifying us of your withdrawal, you must return the products without undue delay and no later than 14 days from the date on which you informed us of your withdrawal.

Before sending any product, contact info@jannjunea.shop to obtain the correct return instructions.

Do not return products to:

• The address printed on the original parcel;

• The carrier’s address;

• A fulfilment-centre address;

• A supplier’s address; or

• Any other address that has not been confirmed by our customer service team.

The return location may differ from the original shipping location.

Sending a product to an incorrect or unauthorised address may delay the processing of the return. Customers remain responsible for ensuring that the return is sent to the address provided by jannjunea.shop.

4. Return Shipping Costs

When exercising the statutory right of withdrawal because you changed your mind, ordered the wrong product, or selected the wrong size, colour, model, or variation, you are responsible for the direct cost of returning the products.

Original standard delivery costs are handled as described in the refund section of this policy.

If a product is defective, damaged, materially different from its description, or incorrectly supplied, jannjunea.shop will bear the reasonable costs required to return the product or provide another appropriate return solution.

Do not return a damaged, defective, or incorrect product at your own expense before receiving instructions from us.

5. Recommended Return Method

We strongly recommend using a tracked and appropriately insured shipping service.

Please retain:

• The return shipping receipt;

• The tracking number;

• Proof of the return address used; and

• Any carrier correspondence

until the return and refund have been completed.

If a returned parcel cannot be located and no valid proof of shipment is available, we may be unable to verify that the product was returned.

6. Condition of Returned Products

You may inspect a product to determine its nature, characteristics, size, and functionality in the same reasonable manner as you would in a physical retail store.

Where reasonably possible, returned products should be:

• Complete;

• Unwashed;

• Unused, except for reasonable inspection or fitting;

• Free from stains, odours, cosmetic marks, pet hair, or contamination;

• Returned with all accessories, parts, manuals, and product labels; and

• Securely packaged to prevent damage during return transport.

The absence of original packaging does not automatically remove your statutory right of withdrawal.

However, you may be responsible for diminished value caused by handling that goes beyond what is reasonably necessary to establish the nature, characteristics, and proper functioning of the product.

Any deduction for diminished value will be assessed reasonably and in accordance with applicable law.

7. Effects of Withdrawal

If you validly withdraw from the purchase contract, we will refund the payments received from you for the returned products.

The refund will also include the original delivery costs up to the amount of the least expensive standard delivery method offered for the order.

If you selected an expedited, premium, express, or more expensive delivery method, the additional amount exceeding the cost of the least expensive standard delivery method will not be refunded.

8. Refund Time

Refunds following a valid withdrawal will be processed without undue delay and no later than 14 days from the date on which we receive your withdrawal notice.

For contracts involving the sale of goods, we may withhold the refund until:

• We receive the returned products; or

• You provide acceptable evidence that the products have been sent back,

whichever occurs first.

9. Refund Method

Refunds will be issued using the same payment method used for the original transaction unless another method is expressly agreed.

You will not be charged a refund-processing fee by jannjunea.shop.

Once a refund has been issued, your bank, card issuer, PayPal, digital-wallet provider, or other payment provider may require additional processing time before the refund appears in your account.

Payment-provider processing times are outside our direct control.

10. Products Excluded From the Right of Withdrawal

The statutory right of withdrawal may not apply to certain products or contracts where a legal exception applies, including:

• Products made according to customer specifications;

• Clearly personalised products;

• Products that may deteriorate or expire rapidly;

• Sealed products that are unsuitable for return for health-protection or hygiene reasons after the seal has been removed;

• Products that have become inseparably mixed with other goods after delivery;

• Sealed audio, video, or computer software products after the seal has been removed;

• Digital content not supplied on a physical medium where performance has begun with the consumer’s express consent and acknowledgement of the resulting loss of the withdrawal right; and

• Other products or services legally excluded from the right of withdrawal.

An exclusion will only be applied where all applicable legal requirements for that exclusion have been satisfied.

11. Hygiene-Sensitive Products

A product is not automatically excluded from return merely because it has been removed from ordinary shipping or transport packaging.

The hygiene exception applies only where:

• The product is unsuitable for return for genuine health-protection or hygiene reasons;

• The product was supplied with an appropriate protective seal; and

• The protective seal was removed after delivery.

This exception does not restrict your statutory rights where the product was defective, damaged, incorrect, or non-conforming when delivered.

12. Sale and Promotional Products

Discounted, promotional, clearance, and sale products are not automatically excluded from the statutory right of withdrawal.

The same statutory withdrawal rules generally apply unless the product falls within a recognised legal exception.

A price reduction caused by an existing and clearly disclosed defect does not remove statutory rights concerning other undisclosed defects.

13. Damaged Products

Please inspect your order as soon as reasonably possible after delivery.

If a product arrives damaged, contact us promptly at:

info@jannjunea.shop

Please provide:

• Your order number;

• A description of the damage;

• Clear photographs or videos of the product;

• Photographs of the outer and internal packaging;

• A photograph of the shipping label; and

• Any other information reasonably required to assess the issue.

Please retain the damaged product and packaging until we have completed our initial review.

Do not send the product back before receiving return instructions.

14. Defective or Non-Conforming Products

If a product is defective or does not conform to the purchase contract, you may have statutory rights that are separate from the 14-day withdrawal right.

A product may be non-conforming where it:

• Does not match its description;

• Is not suitable for its usual purpose;

• Is not suitable for a purpose expressly agreed before purchase;

• Does not possess the agreed quality or functionality;

• Is missing required parts or accessories;

• Is incorrectly supplied; or

• Does not meet applicable statutory conformity requirements.

Depending on the circumstances and applicable law, you may be entitled to:

• Repair;

• Replacement;

• A reasonable price reduction;

• Termination of the purchase contract;

• A refund; or

• Damages where the legal requirements are satisfied.

Where statutory repair or replacement is required, jannjunea.shop will bear the necessary transport, labour, material, and related costs required by applicable law.

15. Incorrect Products

If you receive a product different from the product ordered, contact us promptly at info@jannjunea.shop.

Please provide:

• Your order number;

• A photograph of the product received;

• A photograph of the product label or identifying information;

• A photograph of the shipping label; and

• A description of the product originally ordered.

We will review the information and provide an appropriate remedy, which may include replacement or refund.

Return shipping for an incorrectly supplied product will not be charged to the customer.

16. Missing Products or Parts

If an order appears incomplete, first check:

• Whether the order was divided into multiple parcels;

• All available tracking numbers;

• The shipping confirmation emails;

• The packaging materials; and

• Whether another household member received a separate parcel.

If a product or essential component remains missing, contact info@jannjunea.shop and provide your order number, photographs of the parcel contents, packaging, and shipping label.

17. Exchanges

For non-defective products, we do not guarantee direct exchanges.

The most efficient method of obtaining another product, size, colour, or variation is generally to:

1. Return the original product in accordance with this policy; and

2. Place a separate new order for the desired product.

The availability and price of a replacement product cannot be guaranteed until the new order is completed.

Where a product is defective or non-conforming, your statutory right to request repair or replacement remains unaffected.

18. Order Changes and Cancellations

To request a change or cancellation before dispatch, contact us immediately at:

info@jannjunea.shop

Please include your order number and clearly describe the requested change.

We will make reasonable efforts to accommodate the request, but we cannot guarantee that an order can be changed or cancelled after processing has begun.

If the order has already been dispatched, you may exercise your applicable statutory right of withdrawal after receiving the product.

19. Refused Deliveries

Refusing delivery does not necessarily constitute a clear exercise of the statutory right of withdrawal.

To ensure that your withdrawal is properly recorded, send an unequivocal withdrawal notice to info@jannjunea.shop.

If a parcel is returned because delivery was refused without a valid reason, reasonable direct return costs may be taken into account where permitted by applicable law.

This does not apply where delivery was refused because the parcel was visibly damaged or because jannjunea.shop supplied an incorrect product.

20. Uncollected Parcels

A parcel may be returned to the sender if it is not collected from a parcel shop, postal facility, locker, or other collection location within the carrier’s collection period.

Failure to collect a parcel does not automatically constitute a valid withdrawal statement.

Customers wishing to withdraw should contact info@jannjunea.shop directly.

Reasonable costs caused by an uncollected parcel may be deducted or charged only where permitted by applicable law and where the delivery failure is attributable to the customer.

21. Incorrect Delivery Information

If an order is returned because the customer provided an incorrect, incomplete, or undeliverable address, we may request corrected information.

Where permitted by law, the customer may be responsible for reasonable additional costs directly caused by:

• Returning the parcel;

• Correcting the address; or

• Sending the parcel again.

No additional cost will be imposed where the problem was caused by jannjunea.shop or the carrier.

22. Unauthorised Returns

Contact us before returning a product so that we can provide the correct return instructions.

A return sent to an unconfirmed address may be delayed, rejected by the receiving location, or returned to the sender.

An unauthorised return does not remove a valid statutory consumer right, but the customer may be responsible for avoidable additional costs caused by sending the parcel to an incorrect address where permitted by law.

23. Refunds for Bundles and Promotions

Where a returned product was purchased as part of a bundle, multi-buy offer, free-gift promotion, or conditional discount, the refund may be recalculated to reflect the conditions of the original promotion.

If retaining part of an order means that the remaining products no longer qualify for the original discount, the refund may reflect the price that would have applied to the retained products.

Any recalculation will be reasonable, transparent, and consistent with applicable consumer law.

24. Gifts

Where an order was marked as a gift, refunds are normally issued to the original payment method used by the purchaser.

We generally cannot issue a cash refund or payment-method refund directly to the gift recipient unless legally required or expressly agreed with the purchaser.

The gift recipient may contact us for assistance with a defective or incorrect product.

25. Chargebacks and Payment Disputes

Please contact info@jannjunea.shop before initiating a chargeback or payment dispute so that we have an opportunity to resolve the issue directly.

This request does not restrict any lawful right to contact your bank, card issuer, PayPal, or another payment provider, and does not shorten any applicable dispute deadline.

Submitting a payment dispute does not remove the obligation to return products where return is legally required for a refund.

26. Suspected Fraud or Return Abuse

We may investigate suspected:

• Return fraud;

• Product substitution;

• False damage claims;

• Manipulated evidence;

• Use of products followed by improper return;

• Duplicate refund requests; or

• Unauthorised payment activity.

An investigation may involve reviewing order records, product identifiers, parcel weights, shipping records, photographs, payment information, and customer communications.

Nothing in this section permits jannjunea.shop to refuse or restrict a valid statutory consumer right.

27. Late or Missing Refunds

If you have received confirmation that a refund was issued but the amount has not appeared in your account:

1. Check the original payment account used for the purchase.

2. Review any pending transactions.

3. Contact your bank, card issuer, PayPal, or payment provider.

4. Allow the provider’s stated processing period to pass.

5. Contact us if the refund remains missing.

When contacting us, include your order number and the date on which the refund confirmation was received.

28. Relationship Between Withdrawal and Defect Rights

The statutory right of withdrawal and statutory rights concerning defective goods are separate.

The right of withdrawal generally permits an eligible consumer to cancel an online purchase within 14 days without providing a reason.

Statutory defect rights may continue after the withdrawal period has ended and apply where a product was defective or did not conform to the purchase contract.

Exercising or failing to exercise one right does not automatically remove other mandatory rights.

29. Changes to This Policy

We may update this Return and Refund Policy to reflect changes in:

• Applicable law;

• Store procedures;

• Product categories;

• Shipping arrangements;

• Payment services; or

• Shopify functionality.

The policy applicable to an order is generally the version published when the order was placed.

An update will not retroactively reduce statutory or contractual rights relating to an existing order.

The latest version will be published on jannjunea.shop with an updated revision date.

30. Contact Information

For withdrawal notices, return requests, damaged products, defective products, incorrect orders, exchanges, or refund questions, contact:

jannjunea.shop
Email: info@jannjunea.shop

When contacting us, include your order number and the email address used during checkout so that we can assist you efficiently.